Withdrawn purchase
Want to return within 14 days without giving a reason? Use our dedicated page — you receive a withdrawal receipt and a link to the returns portal.
Withdraw purchase →Customer service
Returns & complaints
Here you can see the difference between the right of withdrawal, a complaint and how to send items back.
Quick overview
- Withdrawn purchase (14-day right of withdrawal) — report via Withdraw purchase.
- Complaint — the item is faulty or damaged; contact us with order number and photos.
- Returns must be trackable. You normally cover return shipping when withdrawing.
- Refunds are made to the same payment method used at purchase.
Complaint
If the item is damaged or faulty, contact us as soon as possible with order number, photos and a short description of the fault. Email info@equused.se.
Return shipping (Shipmondo)
When you have reported withdrawal (or been given the go-ahead for a complaint), book trackable return shipping here:
return.shipmondo.com/equused →Dispute
In the event of a dispute we follow ARN’s recommendations.
For full legal information, read Our terms.
