Terms of purchase

These terms apply to purchases in Equ used AB’s online shop, available among other places via equused.se and equused.app (the “shop”).

A purchase contract is formed when you have completed payment in our payment partner Qliro’s checkout and we have registered an order as paid.

You receive a payment confirmation from Qliro (payment provider). Equ used also sends an order confirmation with a summary of the purchase. The order is handled in our system and is visible to you on the confirmation page after successful payment.

Before the contract is entered into we inform you at checkout that as a private customer you have a 14-day right of withdrawal and where our electronic withdrawal function “Withdraw purchase” is found (/kundservice/angra-kop).

You have the right to cancel the purchase at no cost until the item has been dispatched, in accordance with the Distance Contracts Act.

Equ used AB retains ownership and right of repossession of the products until full payment has been received.

To shop with us you must be 18 years of age and we must be able to establish a delivery address.

Equ used AB applies margin scheme VAT on the sale of second-hand goods where applicable.

Once an order is confirmed, the price may only be changed due to circumstances beyond our control, for example material changes in raw material prices, exchange rates or VAT.

No handling charges are added beyond any shipping as stated at checkout.

If the price changes after order but before delivery, you have the right to cancel the purchase at no cost.

Shipping cost is calculated at checkout based on weight according to published tiers. Free shipping may be offered on purchases over 999 kr on the merchandise total before discount, with the exception of riding saddles, in accordance with what is stated at checkout.

Payment is made via Qliro Checkout. Available payment methods (e.g. card, invoice or instalments) are shown at checkout and may change over time depending on Qliro’s offering.

For credit or instalment payments where offered, the payment provider’s terms apply in addition to these terms.

Card payment is made in accordance with applicable security standards and may include strong customer authentication.

DHL and PostNord are used as distributors. Delivery time is normally 1–2 working days with PostNord and 4–5 working days with DHL but may vary.

We reserve the right for items to sell out before stock levels have been updated.

If the item is not in stock or delivery is substantially delayed, you have the right to cancel the purchase at no cost in accordance with applicable consumer law.

Parcels are delivered to a pickup point or letterbox according to the carrier’s routines.

Equ used AB is responsible for transport to you as the customer in accordance with what follows from the contract and the Consumer Sales Act.

On returns under the right of withdrawal or a complaint, you as the customer normally bear the risk and cost of return shipping unless otherwise follows from law or agreement.

Check your delivery on receipt.

In the event of a faulty or damaged item, contact us promptly at info@equused.se with order details and a description, preferably with a photo.

Private customers have a 14-day right of withdrawal under the Distance Contracts Act from when the item is received, unless an exception under law applies.

Equ used provides an electronic withdrawal function “Withdraw purchase” at /kundservice/angra-kop. The function is available without login throughout the withdrawal period.

To exercise the right of withdrawal you enter name, email and order number, review the order and confirm withdrawal in a separate step. We then send without delay an acknowledgement of receipt by email with content and time.

Returned goods should be in substantially unchanged condition and where possible in original packaging.

Shipping packaging should be suited to the size of the item.

Under the right of withdrawal you as the customer normally bear the direct costs of return (tracked shipping) unless otherwise stated.

For complaints under the Consumer Sales Act, contact us via info@equused.se. State the order number and what the matter concerns.

In the event of a dispute you may turn to Allmänna reklamationsnämnden (ARN).

Refunds are primarily made to the same payment method used at purchase, via Qliro, in accordance with applicable rules and processing times.

After an approved return or cancellation, the refund is made as soon as practically possible.

Ordinary outbound shipping cost is normally not refunded under the right of withdrawal according to established practice, unless otherwise follows from law.

The basket is stored locally in your browser until you go to checkout. We recommend that you complete purchases within a reasonable time as stock may change.

You can shop as a guest or with an account where offered. Login and account are handled via our platform provider with secure authentication.

You are responsible for ensuring that details you enter at checkout (email, address, phone) are correct.

We reserve the right for misprinted prices, technical errors and force majeure events beyond our control.

We reserve the right for delivery delays on made-to-order items if the supplier lacks the item at the time of order.

Equ used AB is the data controller for the processing of personal data when you visit the shop and make purchases.

Notification is sent by email or SMS when a parcel is ready for collection, to the extent you have provided correct details.

If a parcel is not collected, an administrative fee may be charged according to the information applicable at the time at checkout or on the website.

In the event of war, natural disaster, strike, authority decision, pandemic or other similar event beyond our reasonable control, we are released from performing the contract to the extent the circumstance affects performance.